DELIVERY&SHIPPING

STANDARD SHIPPING

For standard shipping, orders will be delivered by the national postal service of the destination country. For shipping outside the United States, you might be required to sign on the package to receive the item, and thus please choose an address that someone is available to receive the package during business hours.

DO YOU SHIP INTERNATIONALLY?

Yes, we do offer worldwide shipping! (Excluding Thailand, India, Brazil, Mexico, Dominica, Reunion, Iraq, Mozambique, French Guiana, French Polynesia, Panama, Maldives, Ecuador, Guadeloupe, Martinique, Palau, Turks and Caicos Islands, Seychelles, Mauritius, Trinidad and Tobago, Zambia, Cote d'Ivoire, they are not included in the scope of delivery.)

IMPORT TAXES AND DUTIES:

Some countries/regions have already charged 10% tax at checkout, and the courier company will no longer charge customers.  (Such as the UK, and EU 27 countries: Austria, Belgium, Bulgaria, Hungary, Germany, Greece, Denmark, Ireland, Spain, Italy, Cyprus, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Finland, France, Croatia, Czech Republic, Sweden and Estonia) Except for the above countries, if others need to pay import taxes, customs duties and related customs fees for imports. These fees (if applicable) are determined and collected by the customs of the destination country. For more detailed information on charges, please contact your local customs directly.

UNITED STATE AND OTHER COUNTRIES SHIPPING COST

Order over $69---Free shipping
Order $0-$68.99---Shipping fee $6.99
(It is applicable only to orders with total value after discount)

UNITED KINGDOM SHIPPING COST 

Order over $69---Free shipping
Order $0-$68.99---Shipping fee $5.99
(It is applicable only to orders with total value after discount)


HOW LONG DOES SHIPPING NORMALLY TAKE?

1.NORMAL PRODUCTS
Receiving Time=Processing Time+Shipping Time

  • Processing Time: 5-9 Business Days
  • Shipping Time: 7-15 Business Days

2.PRE-ORDER
Delivery Time= Test time+ Stocking time+Shipping time

  • Test Time(products sale test online): 3-5 Days
  • Stocking Time: 10-12 Days
  • Shipping Time: 7-15 Business Days
STANDARD SHIPPING
Method Country Shipping time
(Business days)
Standard Shipping
United States
10-14
United Kingdom
5-8
Canada
12-18


The above are estimated time required by the postal service and does not include the processing time of the Customs in the destination country. In some cases, the local Customs office of your country may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery.

Note: Due to recent winter storms across the United States, some logistics hubs have experienced severe disruptions and package deliveries may experience delays. Please rest assured that major courier companies will still try their best to provide delivery services.

Thank you for your understanding. We will make every effort to deliver your package as quickly as possible.

HOW CAN I GET MY TRACKING CODE?

Every customer will receive their track&trace code automatically, once we have your order ready for shipping. The track&trace code will be sent to your Email, which you filled in our system. In some instances, the carrier's tracking information may only be available in 1-2 business days after the order is shipped.

Will my package be delivered to my house or to the post office for me to pick it up?

Your order will arrive at your house. There may be exceptions that door-to-door delivery service is not provided in particular cities/areas/countries, though this is rare.

Please allow extra time for your order to be processed during public holidays and busy periods. Customs and Postal Service may also require extra time to work on the processing/delivery during peak season or before major festivals (e.g., Valentine’s Day). For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations.

 HOW DO I TRACK MY ORDER?

  • For worldwide common tracking tool: www.17track.net

Why do I have to pay the standard shipping fee for my order?

Free standard shipping is applicable only to orders with a total value (after discount) over USD 69

under normal circumstances.The shipping cost of the return and exchange shall be borne by the buyer.


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